Privacy Policy
HPACCare Pty Ltd (ABN 71647546657) collects, manages, and stores personal information from clients as required to deliver healthcare services. We are dedicated to ensuring the privacy of our clients and creating a safe environment for them. We recognize the importance of personal information and the trust placed in us when shared.
This privacy policy outlines how HPACCare Pty Ltd collects, uses, discloses, and safeguards personal information, in line with the Commonwealth Privacy Act 1988, Australian Privacy Principles, and industry standards.
What Personal Information Do We Collect?
Personal information refers to any details that identify you or could be reasonably used to identify you. We may collect the following personal information from clients, including but not limited to:
Name and date of birth
Contact details
Health and medical information
Background information relevant to current services
How Do We Collect Personal Information?
We collect personal information directly from clients via forms, assessments, and discussions during healthcare services. We may also collect information from third parties, with the client's consent, such as family members or referring medical professionals.
Why Do We Collect Personal Information?
We collect personal information to provide high-quality healthcare services and to ensure that clients receive the appropriate care. This information is used to develop treatment plans and track progress.
Disclosure of Personal Information
With client consent, we may disclose personal information to third parties, including:
As required by law (e.g., to comply with a court order)
When necessary for healthcare provision (e.g., sharing information with a referring medical professional)
In some cases, HPACCare may need to disclose personal information without the client’s consent if it is necessary to prevent a serious threat to the life, health, or safety of any individual or the public.
Protection of Personal Information
We take the security of personal information seriously. HPACCare has measures in place to protect it from misuse, loss, unauthorized access, and modification. All staff are required to comply with this privacy policy.
In line with industry standards, electronic information is securely stored and backed up, while paper documents are kept in locked storage.
Access to Personal Information
Clients have the right to access their personal information. Requests for access should be made in writing for security purposes.
HPACCare may refuse requests where legally entitled to do so, providing reasons where applicable (e.g., if release would impact the privacy of others).
Healthcare Provider Duty of Care
HPACCare follows relevant codes of ethics for health practitioners. Our policies for handling personal information align with legal and ethical guidelines, and registered health practitioners are required to make mandatory notifications where necessary to protect public safety.
Data Breach Plan
HPACCare complies with national data breach notification requirements as outlined by the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in laws or best practices. Clients and referrers are encouraged to review this policy from time to time.
Feedback
Clients have the right to share feedback regarding the handling of their personal information. Feedback can be submitted by email to info@hpaccare.com.
If you wish to raise concerns beyond HPACCare, you can contact the Office of the Australian Information Commissioner at 1300 363 992 or visit www.oaic.gov.au. Other agencies include:
Australian Health Practitioner Regulation Agency: www.ahpra.gov.au
Contact Us
If you have any questions about this privacy policy or your personal information, please contact us by email at info@hpaccare.com.